Terms & Policies
Privacy Policy
The Fly Fisher’s Place Inc will not sell, rent, give away, or loan any information captured on its website regarding our customers, including email addresses, to any third party.
We gather your email address only when you place an order or ask a question. And we will only use it when necessary to contact you about your current order (to send an order confirmation and shipment tracking number) or to respond to your question.
From time to time we will send you emails concerning upcoming events, new products, or other information that we feel would benefit you. At any time you will have the option to opt out of receiving future emails from us. Simply send an email to greendrakehatch@gmail.com explaining that you do not wish to receive emails.
Security Policy
Lastly, please feel confident that your information is safe. All of your personal information is digitally encrypted using an advanced 128-bit Secure Sockets Layer (SSL) secure server.
We welcome any questions or comments concerning privacy. Please send all inquiries to greendrakehatch@gmail.com or call our toll free number (541) 549-3474.
Reliable Shipping
We use reliable shipping methods to assure prompt delivery. Items will be shipped via UPS, and priced depending on weight.
Domestic Shipping
The Fly Fisher’s Place has the following domestic shipping options
• Free shipping for orders $75 or more.
Delivery times vary. We ship your purchase in a method that balances cost and time of delivery. Our goal is to ship your items to you as fast and as economically as possible.
International Shipping
Customs and Duties
International orders are not subject to US taxes. Custom or duty fees will be applied by the country of final destination. The recipient is responsible for payment of all applicable duties, taxes or other fees. Please contact the custom office in your country for information on duties, taxes and restricted items.
Please Note: No Sales Tax - Oregon does not have a sales tax. Your purchase will be free of sales tax regardless of where you live.
Return Policy
Please include with your purchase return:
• A copy of your receipt
• A note explaining the reason for your return.
• Your Name
• Address
• Phone Number
• E-mail Address
Please Note:
• All returned items must be in the new condition complete with boxes and hang tags. If items have been worn or used, we cannot refund or exchange your purchase.
• Shipping and credit card fees are not refundable. There is a 7% surcharge placed on returned items.
When your waders or boots arrive, try them on inside in a clean environment. Make sure they fit before wearing them outdoors. If for any reason the fit is not right, ship them back to us. We will work with you to find waders and/or boots that fit you correctly. We cannot refund or exchange waders that have been soiled.
Rod and Reel Returns
You may return your rod or reel provided they have not been used in the field. If you purchase a new rod and find that it doesn’t cast the way you expect, no problem. Send it back in new condition and we’ll find you a suitable replacement. Rods that have dirty corks or have had the warranty card submitted to the manufacturer cannot be exchanged or refunded. If you have us spool your reel with line and/or backing and you want to return the reel, you will be charged for the retail price of the fly line.
The Fly Fisher’s Place
151 W Main Ave
Sisters, OR 97759
Phone: (541) 549-3474
Email: greendrakehatch@gmail.com